Mitcham VIC 3132
Posted 3 months ago

POSITION:  WILLBY’S CONSULTANT – PART-TIME / CASUAL                                       

AGREEMENT: Part time/Casual hourly rate

WILLBYS

Willby’s is a business within the setting of a compounding pharmacy, providing a unique tailored solution to support parents in the relief of Colic. Our employees are experienced in infant health and development, and provide information, support, and care for families during this time. Colic can cause distress for babies and their families. The Willby’s team are dedicated in providing a traditional pharmacy approach that specialises in solutions for colic so that families can enjoy this early period without the complications of an unsettled baby.

Further information about Willby’s is available at Home – Willby’s (willbys.com.au)

A detailed position description will be made available to successful applicants

OUR PURPOSE

To equip parents with the solutions to relieve th­­e impact of colic, ‘so families can be families’.

OUR VALUES

Our staff are expected to demonstrate and uphold the values of Willby’s

  • Families are the reason we are here – they are the focus of what we do
  • How we do things is as important as what we do. Respect, support and compassion go hand in hand with knowledge, skills and wisdom. Safety and care of babies and staff are fundamental.
  • Excellence is the standard we work to everyday. Through research and education, we raise the bar for tomorrow
  • We work together. We play vital roles in a team that achieves extraordinary results
  • Our leadership shares ideas and demonstrates behaviours that inspire others to follow

WILLBYS

WILLBY’S CONSULTANT POSITION SUMMARY 

Consultants 

Consultants at Willby’s are the first point of contact with our families. They must be empathic listeners and good communicators of essential information and advice. Consultants must be able to communicate to parents from a diverse range of cultural, language and professional backgrounds with respect and patience. Consultants lead parents through an information gathering process that includes birth, medical history and symptom identification. Consultants then guide parents through an explanation of colic and educate parents about the Willby’s colic mix and its specific dosing requirements.

Consultants have a challenging role and are responsible for managing a time specific schedule. Consultants must identify for our pharmacists any issue that may impact on the prescription of the Willby’s mix. Consultants must also be able to identify parents who may be challenged and require any additional assistance.

QUALIFICATIONS/EXPERIENCE REQUIRED

 

Desirable            

  • Experience in an educational or health care setting with interaction with the general public.
  • Experience in maternal and infant health
  • Understanding of medical terminology
  • Demonstrated ability to plan workflow, prioritise and delegate to meet timeframes
  • Demonstrated computer proficiency
  • Flexibility in relation to times and hours required.

 

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